Privacy Policy

Last updated: 20-Feb-2020

Digitap.AI Enteprise Solutions Private Limited ("us", "we", “Digitap”, or "our") operates or (jointly known as the "Service"). (together known as the "Site").

Digitap recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site and applies to current and former visitors to our Site. By visiting and/or using the Site, you agree to this Privacy Policy.

Information we collect
  1. Contact information

    We might collect your name, email, mobile number, phone number, street, city, state, pin-code, country and IP address.

  2. Information you post

    We collect information you post in a public space on the Site or on a third-party social media site belonging to us.

  3. Demographic information

    We may collect demographic information about you or any other information provided by you during the use of the Site. We might collect this as a part of a survey also.

  4. Other information

    If you use the Site, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways
  1. We collect information directly from you

    We collect information directly from you when you register for an account. We also collect information if you provide feedback on the Site or ask us a question through phone or email.

  2. We collect information from you passively

    We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of the Site.

  3. We get information about you from third parties

    For example, if you use an integrated social media feature on the Site. The third-party social media website will give us certain information about you. This could include your name, mobile number and email address.

    If you choose to link and connect your email account with Digitap, we may access the said account for purposes including collecting your bank statements for assessing your financial information and generating a credit profile so as to be able to provide curated financial or credit products that match your requirements.

    Digitap's access to the email account(s) is authorized through the email provider’s access mechanism. If you permit the Digitap website/app to download your bank statements, the Digitap website/app will securely store the financial information details for each of your bank accounts, including your sign-in user name and authorisation tokens for tracked accounts.

    You can choose to enable us to access one or more of your email accounts by explicitly consenting to each single account separately. Please note that your consent to any of the above is purely voluntary. We only access the emails once and we immediately revoke the access as soon as we have read the emails.

    We only read emails from financial service providers including banks and credit card issuers and do not open, read or access any personal e-mails. We hereby confirm that we do not access any other personal information. For the sake of clarity, Digitap employs automated processes for accessing and analysing information provided by you; where we may need to use our algorithm to access a password-protected document utilizing information provided by you.

    We collect and monitor only your financial transactions SMS about bank related transactions, the names of the transacting parties, a description of the transaction and the amount of the transaction for the purpose of expense manager. No personal SMS data is collected, read or stored.

Use of your personal information
  1. We use information to respond to your requests or questions

    We might use your information to respond to any service requests that you might rise

  2. We use information to improve our products and services

    We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

    In addition to the information made available to us, we may seek your consent and request access to your email account. If permitted, Digitap will automatically access the contents of emails only once for the purpose of assessing your credit worthiness by accessing financial information such as bank statements, credit card statements etc., curating offers and rewards customised for you, providing insights into your financial decisions including both investment and spending, curating specific financial/investment/other products for you based on your financial transactions, investments, and past financial behaviour etc. In order to expand the scope of our App services, we may from time to time, seek additional information and financial documents such as information related to investments in equity, mutual funds and other documents. Any such collection of additional information & documents shall be subject to an explicit & purpose specific consent sought from all Users.

  3. We use information to look at site trends and customer interests

    We may use your information to make the Site and products better. We may combine information we get from you with information about you we get from third parties.

  4. We use information for security purposes

    We may use information to protect our company, our customers, or our websites.

  5. We use information to send you transactional communications

    We might send you emails or SMS about your account

We use information as otherwise permitted by law.

Sharing of information with third-parties
  1. We will share information with third parties who perform services on our behalf

    We share information with vendors who help us manage some services on the Site. Some vendors may be located outside of India.

  2. We will share information with our business partners

    This includes a third party who would help us in conducting our business on a daily basis. Our partners use the information we give them as described in their privacy policies.

  3. We may share information if we think we have to in order to comply with the law or to protect ourselves

    We will share information to respond to a court order. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

  4. We may share information with any successor to all or part of our business

    For example, if part of our business is sold we may give our customer list as part of that transaction.

  5. We may share your information for reasons not described in this policy

    We will tell you before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email to [email protected]. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your account.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Nageen Kommu
Phone: +91-9987174427
Email: [email protected]


If you choose to visit the Site, your visit and any dispute over privacy is subject to this Policy and the Site’s terms and conditions. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and the courts based in Bengaluru, India.

Changes to This Privacy Policy

This Privacy Policy is effective as of 20-Feb-2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Site.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]